Booking Conditions
In order to guarantee your reservation, a bank pre-authorization may be carried out from the booking date until the check-in date. This pre-authorization will be equal to the amount of your first night at the establishment.
The security deposit will be fully refunded to you if no damage is found by the establishment upon departure.
Any reservation of 4 rooms or more may result in special conditions and additional fees.
Secure Transaction
Our website uses some of the most advanced current internet security technologies. All booking steps are secured using Secure Socket Layer (SSL) technology, a leading technology in the field. Your information is encrypted and protected through server authentication and data stream encryption.
The security certificate used is issued by the accredited third party company USERTrust RSA Certification Authority and used by the D-EDGE booking system. You can verify the validity of the certificate.
Furthermore, the booking system is hosted in a secure server environment equipped with biometric security, firewalls, and other advanced technologies to prevent interference and intrusion.
Cancellation or Modification of a Service Booking
For Accommodation Services (booking of rooms within an establishment or other types of accommodations), the Client is reminded that they do not have the right of withdrawal provided for in article L. 221-18 of the Consumer Code, in accordance with article L. 221-28 paragraph 12 of the Consumer Code which excludes this right for contracts for accommodation services that must be provided on a specific date or period.
For each Service booking, the Specific Conditions specify the cancellation and/or modification terms of the booking.
Prepaid reservations cannot be modified and/or cancelled. Deposits (prepaid amounts) will not be refunded. This is mentioned in the Specific Conditions.
When the Specific Conditions allow:
- modification or cancellation of a Service booking by clicking on the link at the end of your confirmation email and following the instructions displayed on your screen;
- modification or cancellation of a Service booking can be done directly on the Site through the section “Modify or cancel a booking”;
- modification or cancellation of a Service booking can be done directly with the establishment, whose contact details including phone numbers are specified in the booking confirmation sent by email.
In case of interruption of a Service by the Client, the full agreed price will be charged. In the case of prepaid reservations before the stay, no refund will be granted.
It is recommended to cancel as soon as possible once the cause of cancellation has occurred.
Cancellation Fees
Cancellation fees are not refundable in case of selection of a non-cancellable, non-refundable rate. For all other offers, refer to the conditions presented in the booking engine. In case of no-show, 100% of the booking will be charged and non-refundable.
In case of cancellation, if you have paid online all or part of the booking, this amount will be refunded to you after deduction of the cancellation fees (except for non-cancellable, non-refundable offers).
Taxes
Rates include VAT. Tourist tax, government taxes or local taxes may be requested additionally.
Check-in Time / Check-out Time
Your room or apartment will be available at the reception from the time indicated below.
On the day of departure, you must vacate your room/apartment by the time indicated below. Billing for an additional night may result from non-compliance with this departure time limit.
It is recommended to use the “Comments or Additional Information” box on the booking form to notify your estimated arrival time, especially if it is late.
Check-in Time (from): 3:00 PM
Check-out Time: 11:00 AM
Reception Opening Hours: 24h/24 Reception
Consumer Mediator
The Client is informed by Hotel 55 Montparnasse of the possibility to resort, in case of dispute related to the present General Conditions, to a conventional mediation procedure or any other alternative dispute resolution method, under the conditions provided for in Title I of Book VI of the Consumer Code.
After having contacted the Management of Hotel 55 Montparnasse and in the absence of a conclusive response within 60 days, you can contact the mediator using the following details:
Mediator: AME CONSO (
https://www.mediationconso-ame.com)
Address: 197 boulevard Saint-Germain, 75007 Paris
SIRET: 878 474 766 00028
Legal Form: Declared Association
Hotel 55 Montparnasse also informs the Client of the existence of a European platform for Online Dispute Resolution (“ODR”) to which it can resort. The Client can access it from the following link:
Online Dispute Resolution.
Law Applicable to Dispute Resolution
The General Conditions are governed by French law, without prejudice to any potentially applicable protective mandatory provisions of the consumer’s country of residence.
Do Not Call List
Under article L.223-2 of the Consumer Code, the consumer who does not wish to be subject to commercial prospecting by telephone can register for free on a do-not-call list. This list is accessible via the following website:
Bloctel.
